786bat Privacy Policy

786bat ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player and visitor who interacts with the 786bat website at https://786bat.club. This Privacy Policy ("Policy") sets out in clear, formal terms how 786bat collects, uses, stores, shares, and protects personal information in connection with the use of our online gaming and sports betting services.

This Policy applies to all users of the 786bat platform, including registered account holders, visitors who browse the website without registering, and individuals who contact our support team. It applies across all devices and interfaces through which the 786bat platform is accessed, including desktop browsers and mobile devices.

By registering an account, making a deposit, placing a bet, or otherwise using any part of the 786bat platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you must refrain from using the 786bat platform.

786bat collects personal data that is necessary to operate a secure, compliant, and personalised gaming platform for players across Bangladesh. The categories of personal data we collect are described in the table below:

We do not knowingly collect sensitive personal data beyond what is necessary for identity verification and regulatory compliance. We do not collect racial or ethnic origin data, political opinions, religious beliefs, health data (other than responsible gaming disclosures you voluntarily provide), or biometric data.

786bat collects personal data through the following channels and mechanisms:

• Direct Registration: When you create a 786bat account, you provide your name, mobile number, and other registration details directly through the registration form on the Platform.
• KYC Verification Submissions: When we request identity verification, you submit identity documents such as a National Identity Card or passport. These documents are processed solely for verification purposes and are not retained beyond what is required by our compliance obligations.
• Payment Transactions: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or another supported payment method, transaction-related data including payment identifiers and amounts is captured and logged.
• Support Interactions: When you contact the 786bat support team via live chat or email, the content of that interaction — including any personal data you choose to share — is recorded for quality assurance and dispute resolution purposes.
• Automated Technical Collection: The Platform automatically collects technical and usage data when you visit or interact with the website. This includes IP addresses, browser and device information, session timestamps, and behavioural data such as pages visited and games played. This data is collected via server logs, cookies, and similar tracking technologies as described in Section 7.
• Responsible Gaming Tool Usage: When you set deposit limits, request a self-exclusion, or use any other responsible gaming feature, the preferences and requests you submit are recorded as part of your account profile to ensure they are enforced correctly.

786bat processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing is required to fulfil the contract between you and 786bat — that is, to operate your account, process transactions, settle bets, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) procedures, and fraud prevention obligations.
• Legitimate Interests: Processing is carried out in pursuit of 786bat's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, product improvement, and analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: Where processing is not otherwise justified by the above bases, 786bat will seek your explicit consent before processing your data for that purpose. You have the right to withdraw consent at any time, although withdrawal will not affect the lawfulness of processing that occurred prior to withdrawal.

786bat uses the personal data it collects strictly for the purposes described in this Policy. The primary uses of your personal data are as follows:

• Account Creation and Management: To register your account, authenticate your identity at login, maintain your account profile, and manage your preferences and settings.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, to record transaction histories, and to resolve payment disputes.
• Identity Verification (KYC): To verify that you are who you claim to be, to confirm that you meet the 18+ age requirement, and to comply with applicable AML and fraud prevention obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance through live chat and email support channels.
• Responsible Gaming: To enforce deposit limits, session time reminders, self-exclusion requests, and other responsible gaming preferences you have set on your account. This processing is fundamental to the Platform's duty of care toward its players.
• Security and Fraud Prevention: To monitor the Platform for suspicious activity, detect and prevent fraud, identify multi-accounting, and investigate breaches of the 786bat Terms and Conditions.
• Platform Improvement and Analytics: To analyse usage patterns, understand which features and games are most popular among Bangladeshi players, and improve the overall 786bat user experience. This processing uses aggregated or pseudonymised data wherever practicable.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about 786bat bonuses, new game releases, seasonal promotions (such as BPL cricket season offers and Eid promotions), and other relevant updates. You may opt out of marketing communications at any time by contacting support.
• Legal Compliance: To fulfil statutory record-keeping requirements, respond to lawful requests from competent authorities, and enforce the 786bat Terms and Conditions.

786bat does not share your personal data with third parties except in the limited circumstances described below. In all cases, data sharing is limited to what is strictly necessary for the stated purpose:

• Payment Service Providers: Transaction data is shared with payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard as necessary to process deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
• Game Technology Providers: Certain technical data (such as session identifiers and game outcome data) may be shared with certified game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable game delivery, RNG certification, and audit compliance. These providers do not receive personally identifiable information beyond what is technically required for game operation.
• Identity Verification Services: During the KYC process, identity document data may be shared with accredited third-party verification service providers for the purpose of authenticating your identity. These providers are bound by strict data processing agreements.
• Fraud Prevention and AML Compliance: Aggregated or anonymised data, and in limited cases specific account data, may be shared with fraud prevention organisations or financial intelligence services where required by applicable law or where 786bat has a legitimate interest in preventing financial crime.
• Legal and Regulatory Authorities: 786bat may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a lawful order, legal process, or statutory obligation. 786bat will use reasonable endeavours to notify you of such disclosure where it is legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 786bat business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in advance where practicable.

All third parties with whom 786bat shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the purposes for which it was shared.

786bat uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. The following categories of cookies may be used on the 786bat website:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session management, login authentication, and security checks. The Platform cannot operate without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies allow the Platform to remember your preferences, such as your language settings and responsible gaming configurations, to provide a more personalised experience.
• Analytics Cookies: These cookies collect anonymised or aggregated data about how visitors use the 786bat website — including pages visited, time spent on each page, and the referral source — to help us understand and improve Platform performance.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

Most web browsers allow you to control cookie settings through the browser's settings menu. You may choose to block or delete cookies; however, doing so may affect the functionality of certain parts of the 786bat Platform, including your ability to remain logged in or to use certain game features.

786bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 786bat platform is encrypted using industry-standard SSL/TLS protocols. This includes login credentials, payment data, and all account interactions.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm with salt, meaning that even 786bat staff cannot read your password.
• Access Controls: Access to personal data held by 786bat is restricted on a strict need-to-know basis. Only authorised personnel with a specific operational requirement are permitted to access identifiable player data, and all access is logged.
• Secure Payment Processing: Financial transaction data is processed through certified payment gateways. 786bat does not store full payment instrument details on its own servers.
• Regular Security Reviews: 786bat conducts periodic internal reviews of its data security practices and system configurations to identify and address potential vulnerabilities.

While 786bat takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 786bat will notify you as promptly as practicable and will take immediate steps to contain and investigate the breach.

You also play an important role in account security. You should use a strong, unique password for your 786bat account and must not share your login credentials with any other person. If you suspect that your account has been compromised, contact support immediately at [email protected].

786bat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active 786bat account is retained for the duration of the account's active status and for a minimum period of five years following the closure of the account, to meet AML record-keeping requirements.
• Transaction Records: Records of financial transactions — including deposits, withdrawals, and betting history — are retained for a minimum of five years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for the duration required by applicable compliance obligations, typically a minimum of five years following the end of the customer relationship.
• Support Communications: Customer support transcripts and email correspondence are retained for a period of two years from the date of the interaction, unless a longer retention period is required in connection with an ongoing dispute or investigation.
• Technical and Usage Data: Server logs and aggregated analytics data are retained for up to 24 months, after which they are deleted or permanently anonymised.
• Responsible Gaming Records: Records of self-exclusion requests, deposit limits, and cooling-off periods are retained for the duration of the restriction plus five years, to prevent circumvention of responsible gaming commitments.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in a manner that prevents reconstruction of the original data.

786bat respects your rights in relation to the personal data we hold about you. You may exercise the following rights by submitting a written request to [email protected]:

• Right of Access: You have the right to request a copy of the personal data that 786bat holds about you, together with information about how that data is used and the legal basis for its processing.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details, you may also update information directly via your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations, including AML record-keeping requirements.
• Right to Restrict Processing: You have the right to request that 786bat restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use for a particular purpose.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on 786bat's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

786bat will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, and you will be notified of any such extension. There is no charge for submitting a data rights request, provided the request is not manifestly unfounded or excessive.

The 786bat platform is strictly intended for use by adults aged 18 years and above. 786bat does not knowingly collect, process, or store personal data from any person under the age of 18. If we become aware that an account has been registered by or on behalf of a person under 18, the account will be immediately suspended, any funds within it will be held pending investigation, and the personal data associated with the account will be securely deleted to the extent permitted by applicable law.

If you are a parent or guardian and you believe that a person under 18 in your care has registered an account or provided personal data to 786bat without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate remedial action.

The 786bat website may contain references to or integrations with third-party services, including payment processors such as bKash and Nagad, and game software providers such as Pragmatic Play and Evolution Gaming. When you interact with these third-party services, you are subject to their respective privacy policies. 786bat has no control over and accepts no responsibility for the privacy practices of any third-party service provider.

This Privacy Policy applies solely to personal data collected and processed directly by 786bat. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform, particularly the privacy policies of your chosen payment provider.

786bat reserves the right to amend this Privacy Policy at any time. When material changes are made, 786bat will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to the mobile number or email address associated with your account. The updated Policy will display a revised "Effective Date" at the top of the document.

Non-material changes — such as minor clarifications, typographical corrections, or restructuring of existing content without substantive alteration — may be made without specific advance notification, though the effective date will be updated to reflect the revision.

Your continued use of the 786bat platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should cease using the Platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 786bat processes your personal data, please contact our support team through any of the channels listed below. All contact details are provided as plain text only and are not clickable links:

• Email: [email protected] (available 09:00–21:00 BST)
• WhatsApp: +880 1700-786786
• Live Chat: Available 24 hours a day, 7 days a week via the 786bat Platform

When submitting a privacy-related enquiry, please include your registered mobile number and a clear description of your query so that we can assist you as efficiently as possible. We will acknowledge all privacy enquiries within 48 hours and will provide a substantive response within 14 business days.

For questions specifically related to your data rights, please refer to the guidance in Section 10 above. For questions about responsible gaming tools including self-exclusion and deposit limits, please visit the Responsible Gaming page or contact the support team directly via live chat.